Sample Return and Replacement PolicyUpdated a month ago
At MySimplePetLab, we strive to provide reliable and accurate testing services. Please note the following terms regarding sample shipments and delivery on activated test kits:
- Shipping and Delivery
- We utilize USPS for sample shipment and delivery. However, we cannot guarantee USPS delivery times as they are outside of our control.
- We provide you with the sample USPS tracking and recommend tracking your shipment to monitor its progress and ensure timely delivery to our lab.
- Reasonable Sample Return Time Frame
- If a sample does not show any shipment tracking activity within 6 business days of mailing, we will replace the product at no additional cost to you.
- If a sample does not show any shipment tracking activity within 6 business days of mailing, we will replace the product at no additional cost to you.
- Replacement Process
- To request a replacement, please contact our customer service team at [email protected] with your name, account email, and test kit activation code.
- Once the delay is verified, we will promptly issue a replacement to ensure minimal disruption to your testing needs.
We value your trust and are committed to providing a seamless experience, even in the event of unforeseen shipping delays.
Additional Questions? Email [email protected] or call or text us at 833-738-8378.