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<h2 id="isPasted" style="box-sizing: border-box; font-size: 1.5rem; font-weight: 300; line-height: 2.0625rem; margin: 1.25rem 0px 2.5rem; padding: 0px; font-family: arial, helvetica, sans-serif; color: rgb(51, 71, 91); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0); font-size: 24px;">Sometimes collecting an ear sample doesn&#x2019;t go as planned.</span></h2><p style="box-sizing: border-box; margin: 0px 0px 0.625rem; color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0); font-size: 16px;">Please see our video tutorial on how to collect an ear sample:</span><br><span style="color: rgb(0, 0, 0); font-size: 16px;"><span class="fr-video fr-deletable fr-rv fr-fvc fr-dvb fr-draggable fr-active" contenteditable="false" draggable="true"><iframe width="100%" src="https://www.youtube.com/embed/YYY7q6oHk-0?&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe></span></span></p><p style="box-sizing: border-box; margin: 0px 0px 0.625rem; color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0); font-size: 16px;">If you still cannot get the sample, chat with customer support at <a href="https://mysimplepetlab.com/" rel="noopener" style="box-sizing: border-box; text-decoration: underline; color: rgb(45, 62, 80);" target="_blank">MySimplePetLab.com</a> during normal business hours, email <a href="mailto:hello@mysimplepetlab.com" rel="noopener" style="box-sizing: border-box; text-decoration: underline; color: rgb(45, 62, 80);">Hello@MySimplePetLab.com</a>, or call <strong style="box-sizing: border-box;">1-833-PET-TEST&#xA0;(1-833-738-8378).</strong> We will do our best to help.</span></p>

Please see our video tutorial on how to collect an ear sample:. If you still cannot get the sample, chat with customer support at MySimplePetLab.com during normal business hours, email Hello@MySimplePetLab.com, or call 1-833-PET-TEST (1-833-738-8378)

Trouble Collecting Sample for Ear Infection Test

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Trouble Collecting Sample for Ear Infection TestUpdated a year ago

Sometimes collecting an ear sample doesn’t go as planned.