How Do I Contact MySimplePetLab?Updated a month ago
We're here to help! Our team is available Monday to Friday, 9 AM - 3 PM Central Time. We strive to respond to all inquires within 1 business day.
Quick Contact Options
- Email: [email protected]
- Call or Text: 833-738-8378
Specific Inquiries
Product Safety (24/7 support)
For any safety questions or concerns:
- Call 833-738-8378 and press 2
- Connects you with a veterinary professional
Note: For emergencies, always contact your veterinarian first.
Customer & Laboratory Services (response within 1 business day)
For assistance with understanding test results or for general inquiries about our products, services or website:
- Email: [email protected]
- Text: 833-738-8378
- Call: 833-738-8378 and press 1
Find A Local Vet
Search for nearby AAHA-accredited hospitals
Find A Virtual Vet
Vetster offers 24/7 veterinary advice plus 20% off your first consultation. This is a fee-based service. Prescription medications can be offered in select states.
Laboratory Hours
Open Monday – Saturday, closed on the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- Juneteenth
- Independence Day
- Labor Day
- Thanksgiving
- Christmas Day
Note: While lab closures may delay results by one day, they won't affect sample quality. Please note that postal services might experience delays around holidays, which are beyond our control. Our processing begins upon receiving your sample. For time-sensitive tests, consider expedited shipping. We appreciate your understanding and are committed to providing accurate results as quickly as we can.