To connect with MySimplePetLab Customer Service, email  Hello@MySimplePetLab.com, or call or text 833-738-8378. Business hours are Monday-Friday 9am-3pm CST.

We&apos;re here to help! Our team is available Monday to Friday, 9 AM - 3 PM Central Time. We strive to respond to all inquires within 1 business day. <h2 id="isPasted" style="line-height: 1.5;">Quick Contact Options</h2><ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Email:&#xA0;<a href="mailto:Hello@MySimplePetLab.com">Hello@MySimplePetLab.com</a></li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Call or Text: 833-738-8378</li></ul>Specific InquiriesProduct Safety (24/7 support) For any safety questions or concerns:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Call 833-738-8378 and press 2</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Connects you with a veterinary professional</li></ul>Note:&#xA0;For emergencies, always contact your veterinarian first.Customer &amp; Laboratory Services&#xA0;(response within 1 business day) For assistance with understanding test results or for general inquiries about our products, services or website:<ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Email: <a href="mailto:Hello@MySimplePetLab.com">Hello@MySimplePetLab.com</a></li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Text: 833-738-8378</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Call: 833-738-8378 and press 1</li></ul>Find A Local Vet Search for nearby&#xA0;<a href="https://www.aaha.org/your-pet/hospital-locator/" rel="noopener noreferrer" target="_blank">AAHA-accredited hospitals</a>Find A Virtual Vet <a href="https://vetster.com/" rel="noopener noreferrer" target="_blank">Vetster</a>&#xA0;offers 24/7 veterinary advice.&#xA0;This is a fee-based service. Prescription&#xA0;medications can be offered in select&#xA0;states.Laboratory Hours Open Monday &#x2013; Saturday, closed on the following holidays:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">New Year&apos;s Day</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Martin Luther King Jr. Day</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">President&apos;s Day</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Memorial Day</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Juneteenth</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Independence Day</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Labor Day</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Thanksgiving</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Christmas Day</li></ul>Note:&#xA0;While lab closures may delay results by one day, they won&apos;t affect sample quality. Please note that postal services might experience delays around holidays, which are beyond our control. Our processing begins upon receiving your sample. For time-sensitive tests, consider expedited shipping. We appreciate your understanding and are committed to providing accurate results as quickly as we can.

How Do I Contact MySimplePetLab?

MySimplePetLab is available Monday-Friday, 9am-3pm CST. We strive to respond to all inquiries within 1 business day. We are closed on weekends and for major holidays.

<h2 id="isPasted" style="box-sizing: border-box; font-size: 1.5rem; font-weight: 300; line-height: 1.5; margin: 1.25rem 0px 2.5rem; padding: 0px; font-family: arial, helvetica, sans-serif; color: rgb(51, 71, 91); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our team is available Monday to Friday, 9 AM - 3 PM Central Time.&#xA0;We strive to respond to all inquiries within 1 business day.</h2><p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 0.625rem; color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We are closed on weekends and for major holidays. Laboratory Hours Open Monday &#x2013; Saturday, closed on the following holidays:<ul><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">New Year&apos;s Day</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Martin Luther King Jr. Day</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">President&apos;s Day</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Memorial Day</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Juneteenth</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Independence Day</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Labor Day</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Thanksgiving</li><li style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Christmas Day</li></ul>Note:&#xA0;Holiday closures may delay results by one day but will not affect sample quality.<p style="box-sizing: border-box; margin: 0px 0px 0.625rem; color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Additional Questions?&#xA0;Email <a href="mailto:hello@mysimplepetlab.com" rel="noopener" style="box-sizing: border-box; text-decoration: underline; color: rgb(45, 62, 80);">Hello@MySimplePetLab.com</a> or call or text us at 833-738-8378.

MySimplePetLab Business Hours

Connect with qualified veterinarians near you or online. Get expert pet care, consultations, and health advice. Local and virtual options available.

We&apos;re committed to helping you access quality veterinary care for your pet, whether in-person or online.Virtual Vet Care:&#xA0;Need advice or have a non-emergency concern?&#xA0;<a href="https://vetster.com/" rel="noopener noreferrer" target="_blank">Vetster Telehealth</a>&#xA0;24/7 service connects you with licensed veterinarians from the comfort of your home. This is a fee based service. Prescription medications can be offered in select states.&#xA0;Learn more about virtual vet care and prescriptions <a href="https://getsupport.mysimplepetlab.com/en-US/834522-6fe6f4c3ddb94b268888654949a31bc2" rel="noopener noreferrer" target="_blank">here</a>.Find a Local Vet: For in-person examinations, treatments, or emergencies, use this <a href="https://www.aaha.org/for-pet-parents/find-an-aaha-hospital/" rel="noopener noreferrer" target="_blank">Vet Finder Tool</a> powered by the American Animal Hospital Association (AAHA). The AAHA (American Animal Hospital Association) is a non-profit organization that sets the standard for quality veterinary care through its accreditation program. AAHA-accredited hospitals voluntarily choose to be evaluated on approximately 900 quality standards that go above and beyond basic state regulations.<p id="isPasted" style="box-sizing: border-box; margin: 0px 0px 0.625rem; color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Additional Questions?&#xA0;Email <a href="mailto:hello@mysimplepetlab.com" rel="noopener" style="box-sizing: border-box; text-decoration: underline; color: rgb(45, 62, 80);">Hello@MySimplePetLab.com</a> or call or text us at 833-738-8378.

Find A Local Or Virtual Vet

© 2023 MySimplePetLab Inc. All Rights Reserved.

My Account

Shop Dog

Shop Cat

Shop Bundles

MySimplePetLab

Email Hello@MySimplePetLab.com, Or Call/Text Us At 833-738-8378

Contact Us

Who is MySimplePetLab?

Are MySimplePetLab Test Results Accurate and Credible?

What Does a Lab Report Include?

Is a Vet Visit Required?

MySimplePetLab Privacy Policy and Terms & Conditions

About MySimplePetLab

How Do I Create or Manage My Account?

How Do I Delete My Account?

How Do I Reset My Password?

Login, Password, and Account Access

How Do I Add Another Pet on My Account?

How Do I Update My Vet Info?

Who Makes Up My Pet's Care Team?

Where Do I Set Up My Pet's Care Team?

Can I Remove a Care Team Contact?

How Do I Share Results with a Care Team Contact?

What Information is Required to Set Up My Pet's Care Team?

How Do I Manually Share Results with my Veterinarian or Pet Care Team?

What is AutoShare?

How Do I Set Up AutoShare?

Who Can I AutoShare Results To?

Why Do You Recommend Sharing with a Veterinarian?

What if I Don't Have a Veterinarian?

When Will Results Be Shared?

My Dashboard

My Account & Dashboard

Where Do I Enter a Discount Code?

I Need to Change My Order

I Need to Change My Shipping Address

Do You Offer Any Discounts?

Are Your Tests Covered by Pet Insurance?

Do You Offer Multiple Pet or Test Discounts?

Do You Have A Guarantee Policy?

What Payment Options Do You Accept?

Where is My Order?

Do You Offer Free Shipping?

What Shipping Options are Available to My Home?

How Long Does Shipping and Delivery Take?

Shipping & Delivery

Orders, Shipping & Delivery

Does MySimplePetLab Provide Treatment Options?

What Does Exempt Animal Specimen Mean On My Package?

What If I Have Questions About My Pet's Test Results?

Will My Vet Accept The Results?

How Do I Find My Pet's Test Results?

Are MySimplePetLab Tests Vet Approved?

How Do I Activate My Test and Collect Sample?

Can I Upgrade Shipping back to Your Lab?

Will My Pet's Poop Sample Stay Fresh?

Do I Need to Answer the Symptom Survey Questions?

Sample Collection & Activation

What's Included in the Routine Stool Test Kit?

How Do I Collect Stool Sample?

Is a Fresh Stool Sample Needed?

Trouble Collecting Sample for Stool Test

How accurate is the Routine Stool Test?

What Is A “Hookworm Antigen” Test?

Why Does My Pet Need A Stool Test?

When Should I Stool Test My Pet?

Do Raw Fed Pets Need Stool Tests?

How Long Does It Take For Stool Results?

Stool Facts

Can I Order a PCR and/or FEC Instead of a Routine Stool Test?

Stool PCR Testing FAQ

Stool Fecal Egg Count (FEC) FAQ

Stool PCR & FEC Upgrades

Roundworms In Dogs

Hookworms In Dogs

Tapeworms In Dogs

Whipworms In Dogs

Coccidia In Dogs

Giardia In Dogs

Salmonella In Dogs

Campylobacter In Dogs

Parvovirus In Dogs

Distemper Virus In Dogs

Cryptosporidium In Dogs

Dog Stool Learning Center

Roundworms In Cats

Hookworms In Cats

Tapeworms In Cats

Whipworms In Cats

Coccidia In Cats

Giardia In Cats

Campylobacter In Cats

Salmonella In Cats

Parvovirus In Cats

Cryptosporidium In Cats

Toxoplasma In Cats

Tritrichomonas In Cats

Cat Stool Learning Center

What To Do After Receiving Your Pet's Stool Test Results

Understanding Negative Results When You've Seen Worms

Stool Results & Next Steps

Routine Stool Test

What Does The Ear Infection Dog Test Look For?

What Does The Ear Infection Cat Test Look For?

What's Included in the Ear Infection Test Kit?

How Do I Collect Sample for Ear Infection Test?

Trouble Collecting Sample for Ear Infection Test

How Accurate Is The Ear Infection Test?

Does My Pet Need An Ear Infection Test?

When Should I Use An Ear Infection Test?

Will The Ear Infection Test Be Able To Detect Ringworm?

How Long Does It Take For Ear Infection Results?

Ear Infection Facts

Epithelial Cells In Dog Ears

Yeast In Dog Ears

Bacteria In Dog Ears

White Blood Cells In Dog Ears

Red Blood Cells In Dog Ears

Ear Mites and Mite Eggs In Dog Ears

Ear Mites In Dogs

Bacteria & Yeast Infections in Dogs

Dog Ear Infection Learning Center

Epithelial Cells In Cat Ears

Yeast In Cat Ears

Bacteria In Cat Ears

White Blood Cells In Cat Ears

Red Blood Cells In Cat Ears

Ear Mites and Mite Eggs In Cat Ears

Ear Mites In Cats

Bacteria & Yeast Infections in Cats

Cat Ear Infection Learning Center

My Pet's Ear Infection Test Is Positive!

My Pet's Ear Infection Test Is Negative!

Ear Infection Results & Next Steps

Ear Infection Test

What Does The Skin & Itch Test Dog Look For?

What's Included in the Skin & Itch Test Kit?

How Do I Collect Sample for Skin & Itch Test?

Trouble Collecting Sample for Skin & Itch Test

How Accurate Is The Skin & Itch Test?

When Should I Use The Skin & Itch Test?

Does My Pet Need A Skin & Itch Test?

How Long Does It Take For Skin & Itch Results?

Skin & Itch Facts

Epithelial Cells On Dog Skin

Yeast On Dog Skin

Bacteria On Dog Skin

White Blood Cells On Dog Skin

Red Blood Cells On Dog Skin

Skin Mites and Mite Eggs On Dog Skin

Bacteria And Yeast Infections in Dogs

Dog Skin & Itch Learning Center

My Pet's Skin Test Is Positive!

My Pet's Skin Test Is Negative!

Skin & Itch Results & Next Steps

Skin & Itch Test

Can I Still Use My ClueJay Test?

Can I Upgrade to a Hookworm FEC with a ClueJay Test?

Can I Upgrade to Giardia and/or PCR Testing with a ClueJay Test?

ClueJay Customers

MySimplePetLab Tests

How Do I Register My Care Kit?

When Would I Use A Diarrhea Care Dog Kit?

What Products Are Included In The Diarrhea Care Dog Kit?

Can I Use The Diarrhea Care Dog Kit For My Puppy?

How Long Will The Diarrhea Care Dog Kit Last?

Diarrhea Care Dog Kit​

When Would I Use An Ear Care Dog Kit?

What Products Are Included In The Ear Care Dog Kit?

Can I Use the Ear Care Dog Kit For My Puppy?

How Long Will The Ear Care Dog Kit Last?

Ear Care Dog Kit​

When Would I Use a Skin & Itch Care Dog Kit?

What Products Are Included In The Skin & Itch Care Dog Kit?

Can I Use The Skin & Itch Care Dog Kit On My Puppy?

How Long Will The Skin & Itch Care Dog Kit Last?

Skin & Itch Care Dog Kit

When Would I Use A First Aid Care Dog Kit?

What Products Are Included In The First Aid Care Dog Kit?

Can I Use The First Aid Care Dog Kit On My Puppy?

How Long Will The First Aid Care Dog Kit Last?

First Aid Care Dog Kit

Helpful Tips: Diarrhea Care Dog Kit

Helpful Tips: Ear Care Dog Kit

Helpful Tips: Skin & Itch Care Dog Kit

Helpful Tips: First Aid Care Dog Kit

Helpful Tips

MySimplePetLab Care Kits

Probiotic Soft Chews Product Facts & Benefits

Directions For Probiotic Soft Chews (Dogs)

Can I Give My Puppy Probiotic Soft Chews?

Probiotic Soft Chews

MySimplePetLab Full Size Products