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What If I Have Questions About My Pet's Test Results?Updated 10 months ago

Our vets are happy to give advice about your pet's results, however, customer support cannot provide pet-specific medical advice (e.g., treatment based on MySimplePetLab test result).

While customer support is available by online chat at during normal business hours, emailing [email protected], or by calling 1-833-PET-TEST (1-833-738-8378), pet owners should ask customer support to talk with a MySimplePetLab veterinarian or contact a local or virtual veterinarian for pet-specific medical consultation.

MySimplePetLab is founded and guided by veterinarians. We believe in the value of the veterinary-client-patient relationship (VCPR) and encourage you to share your pet’s test results with a local or virtual veterinarian for professional medical perspective and guidance; whether the results come back negative or positive.

Keep in mind that a test result is not the same as a veterinarian’s diagnosis. A diagnosis requires health history, physical exam findings, and maybe other tests to determine the safest and most effective treatment or prevention plan, tailored to your pet’s unique needs.


Additional Questions? Chat us at, email [email protected], or call us at 833-PET-TEST (833-738-8378).

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