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Where is My Order?Updated 10 months ago

Orders are typically fulfilled within 24 hours after purchasing. 

Please allow, on average, 3-5 business days for delivery. Transit times vary throughout the year depending on a number of factors (cancelled flights, staffing shortages, weather, holidays, etc). If you need outbound (to your home) or inbound (to the lab) tracking information, please reach us at [email protected].

Please note: We would like to give your pet's sample enough time to be received and scanned into our lab. Sometimes USPS marks packages as delivered before they actually arrive. If it’s simply a USPS error, the package will be delivered within the next 2 business days. When this is the case, we will get back to you within the next 48 hours via email.

Additional Questions? Chat us at, email [email protected], or call us at 833-PET-TEST (833-738-8378).

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