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Orders, Shipping & Delivery

Questions about your order, shipping, and delivery? We can help.

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Shipping & Delivery

How long does shipping and delivery take? Do you offer free shipping? What shipping options are available to my home?

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Where Do I Enter a Discount Code?

Enter the discount code at checkout. If you are purchasing through your phone, select "Show order summary" near the top of the cart and find the discount code box. Additional Questions? Chat us at MySimplePetLab.com, email [email protected], o

I Need to Change My Order

If something isn't right, please reach out to us immediately after your order has been placed and we will do whatever we can to make the requested changes. Chat us at MySimplePetLab.com, email us at [email protected] or call 833-738-8378.

I Need to Change My Shipping Address

If your address isn't right, please reach out to us immediately after your order has been placed and we will do whatever we can to make the requested changes. Chat us at MySimplePetLab.com, email us at [email protected] or call 833-738-8378.

Do You Offer Any Discounts?

Sign up for our Newsletter to stay up-to-date on all things MySimplePetLab, and any discounts or promotions!. Additional Questions? Chat us at MySimplePetLab.com, email [email protected], or call us at 833-PET-TEST (833-738-8378).

Are Your Tests Covered by Pet Insurance?

If a pet insurance company covers an equivalent test through a veterinarian, they should cover that same test through MySimplePetLab. However, coverage’s vary so please reach directly to your pet insurance company to inquire.

Do You Offer Multiple Pet or Test Discounts?

At this time MySimplePetLab does not offer consumer discounts for multiple pets or multiple tests. When you create your account though, indicate what other pets you care for so we can notify you when offers or discounts arise.

Do You Have A Guarantee Policy?

At MySimplePetLab, we stand by our products. We offer a Satisfaction Guaranty (the “Guaranty”) on the following terms:

What Payment Options Do You Accept?

MySimplePetLab.com accepts all major credit and debit cards (Visa, MasterCard, American Express, Discover, Diners Club)