Yes, any outstanding ClueJay tests & kits + lab fee are honored on MySimplePetLab.com

<h2 id="isPasted" style="box-sizing: border-box; font-size: 1.5rem; font-weight: 300; line-height: 2.0625rem; margin: 1.25rem 0px 2.5rem; padding: 0px; font-family: arial, helvetica, sans-serif; color: rgb(51, 71, 91); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">Yes, any outstanding ClueJay tests &amp; kits + lab fee are honored on MySimplePetLab.com</span></h2><p style="box-sizing: border-box; margin: 0px 0px 0.625rem; color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">Just go to either ClueJay.com or MySimplePetLab.com (any ClueJay.com URL will be redirected to MySimplePetLab.com) and create an account/sign in. Remember to activate your ClueJay test/kit and fill the brown top tube as full as possible before mailing it back to the lab.&#xA0;</span></p><p style="box-sizing: border-box; margin: 0px 0px 0.625rem; color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);"><br></span></p><p style="box-sizing: border-box; margin: 0px 0px 0.625rem; color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);"><strong style="box-sizing: border-box;">Additional Questions?&#xA0;</strong>Chat us at <a href="http://mysimplepetlab.com/" rel="noopener" style="box-sizing: border-box; text-decoration: underline; color: rgb(45, 62, 80);" target="_blank">MySimplePetLab.com</a>, email <a href="mailto:hello@mysimplepetlab.com" rel="noopener" style="box-sizing: border-box; text-decoration: underline; color: rgb(45, 62, 80);">Hello@MySimplePetLab.com</a>, or call us at 833-PET-TEST (833-738-8378).</span></p>

Can I Still Use My ClueJay Test?

Yes, this option is available on your test dashboard after test activation. This test is used for dogs that have tested positive for hookworms. Upgrades are available up to 7 days after results have been reported.

<div id="isPasted" style="box-sizing: border-box; font-size: medium; font-weight: 400; line-height: 1.625rem; max-width: 688px; font-family: arial, helvetica, sans-serif; width: 681px; overflow-wrap: break-word; color: rgb(51, 71, 91); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><h2 style="box-sizing: border-box; font-size: 1.5rem; font-weight: 300; line-height: 2.0625rem; margin: 1.25rem 0px 2.5rem; padding: 0px; font-family: arial, helvetica, sans-serif;" id="yes-this-option-is-available-on-your-test-dashboard-after-test-activation-this-test-is-used-for-dogs-that-have-tested-positive-for-hookworms-upgrades-are-available-up-to-7-days-after-results-have-been-reported"><span style="color: rgb(0, 0, 0);">Yes, this option is available on your test dashboard after test activation. This test is used for dogs that have tested positive for hookworms. Upgrades are available up to 7 days after results have been reported.</span></h2><div style="box-sizing: border-box; margin: 0px 0px 0.625rem;"><span style="color: rgb(0, 0, 0);">If you would like to upgrade to an FEC, please log into your MySimplePetLab account, and use the upgrade link found in the results section of your dashboard.</span></div><div style="box-sizing: border-box; margin: 0px 0px 0.625rem;"><span style="color: rgb(0, 0, 0);">While it is not common, if there is not enough sample left to use for the upgrade, you will be notified and refunded.</span></div><div style="box-sizing: border-box; margin: 0px 0px 0.625rem;"><span style="color: rgb(0, 0, 0);">&#xA0;</span></div><div style="box-sizing: border-box; margin: 0px 0px 0.625rem;"><div style="box-sizing: border-box; margin: 0px 0px 0.625rem;"><span style="color: rgb(0, 0, 0);"><strong style="box-sizing: border-box;">What is the benefit of doing a FEC test?</strong></span></div><div style="box-sizing: border-box; margin: 0px 0px 0.625rem;"><span style="color: rgb(0, 0, 0);">The FEC with MiniFLOTAC is the most thorough fecal egg count method. It calculates the number of hookworm eggs per gram of stool.</span></div><div style="box-sizing: border-box; margin: 0px 0px 0.625rem;"><span style="color: rgb(0, 0, 0);">&#xA0;</span></div><div style="box-sizing: border-box; margin: 0px 0px 0.625rem;"><span style="color: rgb(0, 0, 0);"><strong style="box-sizing: border-box;">How does MySimplePetLab run the FEC test?</strong></span></div></div><p style="box-sizing: border-box; margin: 0px 0px 0.625rem;"><span style="color: rgb(0, 0, 0);">MySimplePetLab uses the MiniFLOTAC Fecal Egg Count (FEC) test. This is the most sensitive fecal egg count method, which detects down to 5 eggs per gram (epg) vs. only 25, 50, or 100 epg with the McMaster method. The FEC with MiniFLOTAC calculates the number of hookworm eggs per gram of stool. Fecal Egg Count Reduction Test (FECRT) is the % reduction the egg count between two tests (typically a pre-treatment and post-treatment sample). MySimplePetLab will calculate the FECRT following the testing of the second sample we receive.</span></p><p style="box-sizing: border-box; margin: 0px 0px 0.625rem;"><span style="color: rgb(0, 0, 0);">&#xA0;</span></p><p style="box-sizing: border-box; margin: 0px 0px 0.625rem;"><span style="color: rgb(0, 0, 0);"><strong style="box-sizing: border-box;">Learn more about Hookworms and FECs:</strong></span></p><ul style="box-sizing: border-box; margin: 1.25rem 0px 1.25rem 8px; padding-left: 0px; list-style-type: disc;"><li style="box-sizing: border-box; margin-bottom: 0.625rem; margin-left: 17px; padding-left: 8px; position: relative; list-style-position: unset; color: rgb(81, 33, 121);"><a href="https://www.greyhoundfriends.com/wp-content/uploads/2019/02/Hookworms.pdf" rel="noreferrer noopener" style="box-sizing: border-box; text-decoration: underline; color: rgb(45, 62, 80);" target="_blank">Hookworms and Racing Greyhounds by Dr. Jennifer Ng</a></li><li style="box-sizing: border-box; margin-bottom: 0.625rem; margin-left: 17px; padding-left: 8px; position: relative; list-style-position: unset; color: rgb(81, 33, 121);"><a href="https://capcvet.org/guidelines/hookworms/" rel="noreferrer noopener" style="box-sizing: border-box; text-decoration: underline; color: rgb(45, 62, 80);" target="_blank">CAPCVET Hookworm Guidelines</a></li><li style="box-sizing: border-box; margin-bottom: 0.625rem; margin-left: 17px; padding-left: 8px; position: relative; list-style-position: unset; color: rgb(81, 33, 121);"><a href="https://www.greyhoundhealthinitiative.org/wp-content/uploads/2019/05/Persistant-Hookworms-in-Greyhounds.pdf" rel="noreferrer noopener" style="box-sizing: border-box; text-decoration: underline; color: rgb(45, 62, 80);" target="_blank">Treatment for Ova Shedding in Greyhounds</a></li><li style="box-sizing: border-box; margin-bottom: 0.625rem; margin-left: 17px; padding-left: 8px; position: relative; list-style-position: unset; color: rgb(81, 33, 121);"><a href="https://lawndalevets.com/is-your-dog-off-the-hook-maybe-not-if-its-a-greyhound-persistent-hookworms-seem-to-plague-the-greyhounds/" rel="noreferrer noopener" style="box-sizing: border-box; text-decoration: underline; color: rgb(45, 62, 80);" target="_blank">Is Your Dog Off the Hook?</a></li><li style="box-sizing: border-box; margin-bottom: 0.625rem; margin-left: 17px; padding-left: 8px; position: relative; list-style-position: unset; color: rgb(81, 33, 121);"><a href="https://www.dvm360.com/view/study-suggests-multiple-drug-resistance-in-canine-hookworm-an-emerging-problem" rel="noreferrer noopener" style="box-sizing: border-box; text-decoration: underline; color: rgb(45, 62, 80);" target="_blank">DVM360 &#x2013; Canine hookworm &#x2013; an emerging problem</a></li><li style="box-sizing: border-box; margin-bottom: 0.625rem; margin-left: 17px; padding-left: 8px; position: relative; list-style-position: unset; color: rgb(81, 33, 121);"><a href="https://parasitesandvectors.biomedcentral.com/articles/10.1186/s13071-019-3828-6#citeas" rel="noreferrer noopener" style="box-sizing: border-box; text-decoration: underline; color: rgb(45, 62, 80);" target="_blank">Multiple drug resistance in the canine hookworm</a></li><li style="box-sizing: border-box; margin-bottom: 0.625rem; margin-left: 17px; padding-left: 8px; position: relative; list-style-position: unset; color: rgb(81, 33, 121);"><a href="https://www.cdc.gov/dpdx/zoonotichookworm/index.html" rel="noreferrer noopener" style="box-sizing: border-box; text-decoration: underline; color: rgb(45, 62, 80);" target="_blank">CDC Zoonotic Hookworm</a></li><li style="box-sizing: border-box; margin-bottom: 0.625rem; margin-left: 17px; padding-left: 8px; position: relative; list-style-position: unset; color: rgb(81, 33, 121);"><a href="https://www.avma.org/javma-news/2021-09-15/drug-resistant-hookworms-spreading-dogs-parasitologists-warn?fbclid=IwAR0M6BaeNwERCa_GNFR5PjxFVYSrBLCNjBn_1Prf98tE-lqZMjJ_jbACk7k" rel="noreferrer noopener" style="box-sizing: border-box; text-decoration: underline; color: rgb(45, 62, 80);" target="_blank">Drug-resistant hookworms spreading in dogs, parasitologists warn</a></li><li style="box-sizing: border-box; margin-bottom: 0.625rem; margin-left: 17px; padding-left: 8px; position: relative; list-style-position: unset; color: rgb(81, 33, 121);"><a href="https://news.uga.edu/hookworms-are-developing-resistance-to-medications/" rel="noreferrer noopener" style="box-sizing: border-box; text-decoration: underline; color: rgb(45, 62, 80);" target="_blank">Dog parasite is developing resistance to treatments</a></li></ul><p style="box-sizing: border-box; margin: 0px 0px 0.625rem;"><span style="color: rgb(0, 0, 0);">&#xA0;</span></p><p style="box-sizing: border-box; margin: 0.9375rem 0px 0.625rem;"><span style="color: rgb(0, 0, 0);"><strong style="box-sizing: border-box;">Additional Questions?&#xA0;</strong>Chat us at <a href="http://mysimplepetlab.com/" rel="noopener" style="box-sizing: border-box; text-decoration: underline; color: rgb(45, 62, 80);" target="_blank">MySimplePetLab.com</a>, email <a href="mailto:hello@mysimplepetlab.com" rel="noopener" style="box-sizing: border-box; text-decoration: underline; color: rgb(45, 62, 80);">Hello@MySimplePetLab.com</a>, or call us at 833-PET-TEST (833-738-8378).</span></p></div>

Can I Upgrade to a Hookworm FEC with a ClueJay Test?

Yes, this option is available on your test dashboard after test activation. Upgrades are available up to 7 days after results have been reported. Please log into your MySimplePetLab account, and use the upgrade link found in the results section.

<h2 id="isPasted" style="box-sizing: border-box; font-size: 1.5rem; font-weight: 300; line-height: 2.0625rem; margin: 1.25rem 0px 2.5rem; padding: 0px; font-family: arial, helvetica, sans-serif; color: rgb(51, 71, 91); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">Yes, this option is available on your test dashboard after test activation. Upgrades are available up to 7 days after results have been reported.</span></h2><p style="box-sizing: border-box; margin: 0px 0px 0.625rem; color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">If you would like to upgrade to a PCR panel, please log into your MySimplePetLab account, and use the upgrade link found in the results section of your dashboard. PCR panel upgrade results are reported in 5-8 days after upgrade is processed. While not common, if there is not enough sample left to use for the upgrade, you will be notified and refunded.</span></p><div style="box-sizing: border-box; margin: 0px 0px 0.625rem; color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">&#xA0;</span></div><div style="box-sizing: border-box; margin: 0px 0px 0.625rem; color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);"><strong style="box-sizing: border-box;">What is the benefit of PCR testing?</strong></span></div><div style="box-sizing: border-box; margin: 0px 0px 0.625rem; color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">Veterinarians use PCR panel testing to identify common disease-causing bacteria, viruses, and protozoa in dog or cat intestines. It is also used to screen dogs or cats that shed these microbes in their stool without showing obvious symptoms. This can occur with pets who are on raw-food diets.</span></div><div style="box-sizing: border-box; margin: 0px 0px 0.625rem; color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">&#xA0;</span></div><p style="box-sizing: border-box; margin: 0px 0px 0.625rem; color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);"><strong style="box-sizing: border-box;">Why would my veterinarian recommend a PCR Stool Test?&#xA0;</strong></span></p><p style="box-sizing: border-box; margin: 0px 0px 0.625rem; color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">Veterinarians use Microbes by PCR testing to identify common disease-causing bacteria, viruses, and protozoa of dog or cat intestines.&#xA0;These tests are designed to screen for the DNA (RNA) of the microbes in the stool sample and is usually done for dogs or cats with frequent or ongoing intestinal problems like vomiting, soft stools, diarrhea, or weight loss.</span></p><p style="box-sizing: border-box; margin: 0px 0px 0.625rem; color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">Microbe by PCR&#xA0;testing is also done to screen dogs or cats that carry and shed these microbes in their stool without being ill from them.&#xA0;This testing is useful for pets eating raw-food diets since some of these microbes (e.g., Salmonella, Campylobacter, Listeria monocytogenes) can be harmful to people<strong style="box-sizing: border-box;">.</strong> Human family members that have compromised immune systems may be at higher risk from exposure to these microbes. Note that not all vets treat pets with certain microbes even if infected.&#xA0;</span></p><p style="box-sizing: border-box; margin: 0px 0px 0.625rem; color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);">&#xA0;</span></p><p style="box-sizing: border-box; margin: 0px 0px 0.625rem; color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);"><strong style="box-sizing: border-box;">Dog Microbes Tested:</strong><br style="box-sizing: border-box;"><strong style="box-sizing: border-box;">Bacteria:</strong> Salmonella; Campylobacter; Listeria monocytogenes; Neorickettsia helminthoeca<br style="box-sizing: border-box;"><strong style="box-sizing: border-box;">Viruses:</strong> Canine distemper virus; Canine enteric coronavirus; Canine parvovirus<br style="box-sizing: border-box;"><strong style="box-sizing: border-box;">Protozoa:</strong> Cryptosporidium</span></p><p style="box-sizing: border-box; margin: 0px 0px 0.625rem; color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);"><strong style="box-sizing: border-box;">Cat Microbes Tested:</strong><br style="box-sizing: border-box;"><strong style="box-sizing: border-box;">Bacteria:</strong> Salmonella; Campylobacter; Listeria monocytogenes<br style="box-sizing: border-box;"><strong style="box-sizing: border-box;">Viruses:</strong> Feline enteric coronavirus; Feline parvovirus (panleukopenia)<br style="box-sizing: border-box;"><strong style="box-sizing: border-box;">Protozoa:</strong> Cryptosporidium; Toxoplasma; Tritrichomonas</span></p><p style="box-sizing: border-box; margin: 0.9375rem 0px 0.625rem; color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);"><br></span></p><p style="box-sizing: border-box; margin: 0.9375rem 0px 0.625rem; color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0);"><strong style="box-sizing: border-box;">Additional Questions?&#xA0;</strong>Chat us at <a href="http://mysimplepetlab.com/" rel="noopener" style="box-sizing: border-box; text-decoration: underline; color: rgb(45, 62, 80);" target="_blank">MySimplePetLab.com</a>, email <a href="mailto:hello@mysimplepetlab.com" rel="noopener" style="box-sizing: border-box; text-decoration: underline; color: rgb(45, 62, 80);">Hello@MySimplePetLab.com</a>, or call us at 833-PET-TEST (833-738-8378).</span></p>

Can I Upgrade to Giardia and/or PCR Testing with a ClueJay Test?

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How Do I Add Another Pet on My Account?

How Do I Update My Vet Info?

Who Makes Up My Pet's Care Team?

Where Do I Set Up My Pet's Care Team?

Can I Remove a Care Team Contact?

How Do I Share Results with a Care Team Contact?

What Information is Required to Set Up My Pet's Care Team?

How Do I Manually Share Results with my Veterinarian or Pet Care Team?

What is AutoShare?

How Do I Set Up AutoShare?

Who Can I AutoShare Results To?

Why Do You Recommend Sharing with a Veterinarian?

What if I Don't Have a Veterinarian?

When Will Results Be Shared?

My Dashboard

My Account & Dashboard

Where Do I Enter a Discount Code?

I Need to Change My Order

I Need to Change My Shipping Address

Do You Offer Any Discounts?

Are Your Tests Covered by Pet Insurance?

Do You Offer Multiple Pet or Test Discounts?

Do You Have A Guarantee Policy?

What Payment Options Do You Accept?

Where is My Order?

Do You Offer Free Shipping?

What Shipping Options are Available to My Home?

How Long Does Shipping and Delivery Take?

Shipping & Delivery

Orders, Shipping & Delivery

Does MySimplePetLab Provide Treatment Options?

What Does Exempt Animal Specimen Mean On My Package?

What If I Have Questions About My Pet's Test Results?

Will My Vet Accept The Results?

How Do I Find My Pet's Test Results?

Are MySimplePetLab Tests Vet Approved?

How Do I Activate My Test and Collect Sample?

Can I Upgrade Shipping back to Your Lab?

Will My Pet's Poop Sample Stay Fresh?

Do I Need to Answer the Symptom Survey Questions?

Sample Collection & Activation

What's Included in the Routine Stool Test Kit?

How Do I Collect Stool Sample?

Is a Fresh Stool Sample Needed?

Trouble Collecting Sample for Stool Test

How accurate is the Routine Stool Test?

What Is A “Hookworm Antigen” Test?

Why Does My Pet Need A Stool Test?

When Should I Stool Test My Pet?

Do Raw Fed Pets Need Stool Tests?

Stool Facts

Can I Order a PCR and/or FEC Instead of a Routine Stool Test?

Stool PCR Testing FAQ

Stool Fecal Egg Count (FEC) FAQ

Stool PCR & FEC Upgrades

Roundworms In Dogs

Hookworms In Dogs

Tapeworms In Dogs

Whipworms In Dogs

Coccidia In Dogs

Giardia In Dogs

Salmonella In Dogs

Campylobacter In Dogs

Parvovirus In Dogs

Distemper Virus In Dogs

Cryptosporidium In Dogs

Dog Stool Learning Center

Roundworms In Cats

Hookworms In Cats

Tapeworms In Cats

Whipworms In Cats

Coccidia In Cats

Giardia In Cats

Campylobacter In Cats

Salmonella In Cats

Parvovirus In Cats

Cryptosporidium In Cats

Toxoplasma In Cats

Tritrichomonas In Cats

Cat Stool Learning Center

My Pet's Stool Test Is Positive!

My Pet's Stool Test Is Negative!

Stool Results & Next Steps

Routine Stool Test

What Does The Ear Infection Dog Test Look For?

What Does The Ear Infection Cat Test Look For?

What's Included in the Ear Infection Test Kit?

How Do I Collect Sample for Ear Infection Test?

Trouble Collecting Sample for Ear Infection Test

How Accurate Is The Ear Infection Test?

Does My Pet Need An Ear Infection Test?

When Should I Use An Ear Infection Test?

Will The Ear Infection Test Be Able To Detect Ringworm?

Ear Infection Facts

Epithelial Cells In Dog Ears

Yeast In Dog Ears

Bacteria In Dog Ears

White Blood Cells In Dog Ears

Red Blood Cells In Dog Ears

Ear Mites and Mite Eggs In Dog Ears

Ear Mites In Dogs

Bacteria & Yeast Infections in Dogs

Dog Ear Infection Learning Center

Epithelial Cells In Cat Ears

Yeast In Cat Ears

Bacteria In Cat Ears

White Blood Cells In Cat Ears

Red Blood Cells In Cat Ears

Ear Mites and Mite Eggs In Cat Ears

Ear Mites In Cats

Bacteria & Yeast Infections in Cats

Cat Ear Infection Learning Center

My Pet's Ear Infection Test Is Positive!

My Pet's Ear Infection Test Is Negative!

How Long Does It Take For Ear Infection Results?

Ear Infection Results & Next Steps

Ear Infection Test

What Does The Skin & Itch Test Dog Look For?

What's Included in the Skin & Itch Test Kit?

How Do I Collect Sample for Skin & Itch Test?

Trouble Collecting Sample for Skin & Itch Test

How Accurate Is The Skin & Itch Test?

When Should I Use The Skin & Itch Test?

Does My Pet Need A Skin & Itch Test?

Skin & Itch Facts

Epithelial Cells On Dog Skin

Yeast On Dog Skin

Bacteria On Dog Skin

White Blood Cells On Dog Skin

Red Blood Cells On Dog Skin

Skin Mites and Mite Eggs On Dog Skin

Bacteria And Yeast Infections in Dogs

Dog Skin & Itch Learning Center

My Pet's Skin Test Is Positive!

My Pet's Skin Test Is Negative!

How Long Does It Take For Skin & Itch Results?

Skin & Itch Results & Next Steps

Skin & Itch Test

How Do I Register My Care Kit?

When Would I Use A Diarrhea Care Dog Kit?

What Products Are Included In The Diarrhea Care Dog Kit?

Can I Use The Diarrhea Care Dog Kit For My Puppy?

How Long Will The Diarrhea Care Dog Kit Last?

Diarrhea Care Dog Kit​

When Would I Use An Ear Care Dog Kit?

What Products Are Included In The Ear Care Dog Kit?

Can I Use the Ear Care Dog Kit For My Puppy?

How Long Will The Ear Care Dog Kit Last?

Ear Care Dog Kit​

When Would I Use a Skin & Itch Care Dog Kit?

What Products Are Included In The Skin & Itch Care Dog Kit?

Can I Use The Skin & Itch Care Dog Kit On My Puppy?

How Long Will The Skin & Itch Care Dog Kit Last?

Skin & Itch Care Dog Kit

When Would I Use A First Aid Care Dog Kit?

What Products Are Included In The First Aid Care Dog Kit?

Can I Use The First Aid Care Dog Kit On My Puppy?

How Long Will The First Aid Care Dog Kit Last?

First Aid Care Dog Kit

Helpful Tips: Diarrhea Care Dog Kit

Helpful Tips: Ear Care Dog Kit

Helpful Tips: Skin & Itch Care Dog Kit

Helpful Tips: First Aid Care Dog Kit

Helpful Tips

MySimplePetLab Care Kits

Probiotic Soft Chews Product Facts & Benefits

Directions For Probiotic Soft Chews (Dogs)

Can I Give My Puppy Probiotic Soft Chews?

Probiotic Soft Chews

Fiber Soft Chews Product Facts & Benefits

Fiber Soft Chews

MySimplePetLab Full Size Products