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How Do I Collect Sample for Skin & Itch Test?Updated 3 months ago

Activate Online BEFORE mailing sample!

Use the 6-digit code you receive on your instruction card to Activate test at Collect the sample. Mail from Home.

Collecting the Samples:

Watch the video to learn how to safely swab your pet's itchy skin.



  1. Choose Skin Sites:
    • Identify your pet's most irritated skin areas.
    • Fill in the form on the left with these locations.
  2. Prepare Swabs:
    • Put on gloves and remove the first swab packet.
    • Peel back the wrapper, remove and discard the tube's cap. Insert swab fully into the tube and twist gently to moisten the inner sponge.
    • Repeat this step with the other swab.
  3. Apply Barcode Stickers:
    • Place the "Skin Site #1" barcode sticker vertically on one tube. The entire barcode must be visible for lab scanning.
    • Repeat this step with the other tube.
  4. Collect Samples:
    • Remove swab from "Skin Site #1" tube. Hold the swab in the middle of the stick. Do not let swab touch anything other than your dog's skin.
    • Firmly wipe and rotate the swab tip at least 5-6 times on Skin Site #1.
    • Collect as much discharge as possible. Be careful if swabbing around your pet's eyes.
    • Insert the swab back into tube and press the cap firmly to seal. Repeat step 4 for Skin Site #2.
  5. Mail Samples:
    • Place swabs into biohazard bag. Seal and insert bag into the return envelope. Seal return envelope and mail from any mailbox or post office.
    • Make sure you have activated your test online before mailing.

You will be alerted by email when results are ready. Return postage includes USPS Priority shipping (2-3 business days). Need faster results? Mail overnight using USPS Priority Express, FedEx, or UPS. Click here to read instructions on how to upgrade shipping back to our lab.


Additional Questions? Chat us at, email [email protected], or call us at 833-PET-TEST (833-738-8378).

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