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<h2 id="isPasted" style="box-sizing: border-box; font-size: 1.5rem; font-weight: 300; line-height: 2.0625rem; margin: 1.25rem 0px 2.5rem; padding: 0px; font-family: arial, helvetica, sans-serif; color: rgb(51, 71, 91); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Activate Online BEFORE mailing sample!</h2><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Step 1: Activate Test Online: Before mailing samples, activate your test kit with the 6-digit code (ex: XXX-XXX) on your instruction card. <a href="//MySimplePetLab.com/activate">MySimplePetLab.com/activate</a> <span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">* Please note: activating test kit is required to receive results <span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Step 2:&#xA0;<span id="isPasted" style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Collect Sample. Wear gloves (included). Discard gloves in trash. View instructions on bifold inside test kit for more detailed steps. <span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Step 3: Mail Sample from Home.&#xA0;<span id="isPasted" style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Mail to our lab from any mailbox or post office (ice or refrigeration not needed). You will be alerted by email when results are ready. Need faster results? Mail using USPS Priority, FedEx, or UPS. Click&#xA0;<span id="isPasted" style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://getsupport.mysimplepetlab.com/en-US/upgrade-shipping-back-to-lab-189696" rel="noopener noreferrer" target="_blank">here</a><span id="isPasted" style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;to read more on how to upgrade shipping back to our lab.<span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Pro Tip: When collecting a stool sample, please make sure the tube is filled at least 1/4 of the way. When in doubt, the more poop, the better! <span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 24px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Visual learner? Check out our video tutorials! <span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif; font-size: 24px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Ear Infection Test<span style="color: rgb(51, 71, 91); font-family: arial, helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><iframe width="100%" src="https://www.youtube.com/embed/YYY7q6oHk-0?&amp;t=15s&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> Skin &amp; Itch Test <iframe width="100%" src="https://www.youtube.com/embed/MI-u9Z1cgjc?&amp;t=1s&amp;wmode=opaque&amp;rel=0" frameborder="0" allowfullscreen class="fr-draggable"></iframe> Additional Questions?&#xA0;Chat us at <a href="http://mysimplepetlab.com/" rel="noopener" style="box-sizing: border-box; text-decoration: underline; color: rgb(45, 62, 80);" target="_blank">MySimplePetLab.com</a>, email <a href="mailto:hello@mysimplepetlab.com" rel="noopener" style="box-sizing: border-box; text-decoration: underline; color: rgb(45, 62, 80);">Hello@MySimplePetLab.com</a>, or call us at 833-PET-TEST (833-738-8378).

Step 1: Activate Test to ensure our lab knows who the sample belongs to. Step 2: Collect Sample. Step 3: Mail Sample from Home. It's that simple!

How Do I Activate My Test and Collect Sample?

MySimplePetLab Tests

Sample Collection & Activation

How Do I Contact MySimplePetLab?

MySimplePetLab Business Hours

Contact Us

Who is MySimplePetLab?

Are MySimplePetLab Test Results Accurate and Credible?

What Does a Lab Report Include?

Is a Vet Visit Required?

MySimplePetLab Privacy Policy and Terms & Conditions

About MySimplePetLab

How Do I Create or Manage My Account?

How Do I Delete My Account?

How Do I Reset My Password?

Login, Password, and Account Access

How Do I Add Another Pet on My Account?

How Do I Update My Vet Info?

Who Makes Up My Pet's Care Team?

Where Do I Set Up My Pet's Care Team?

Can I Remove a Care Team Contact?

How Do I Share Results with a Care Team Contact?

What Information is Required to Set Up My Pet's Care Team?

How Do I Manually Share Results with my Veterinarian or Pet Care Team?

What is AutoShare?

How Do I Set Up AutoShare?

Who Can I AutoShare Results To?

Why Do You Recommend Sharing with a Veterinarian?

What if I Don't Have a Veterinarian?

When Will Results Be Shared?

My Dashboard

My Account & Dashboard

Where Do I Enter a Discount Code?

I Need to Change My Order

I Need to Change My Shipping Address

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Are Your Tests Covered by Pet Insurance?

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Do You Offer Free Shipping?

What Shipping Options are Available to My Home?

How Long Does Shipping and Delivery Take?

Shipping & Delivery

Orders, Shipping & Delivery

Does MySimplePetLab Provide Treatment Options?

What Does Exempt Animal Specimen Mean On My Package?

What If I Have Questions About My Pet's Test Results?

Will My Vet Accept The Results?

How Do I Find My Pet's Test Results?

Are MySimplePetLab Tests Vet Approved?

Can I Upgrade Shipping back to Your Lab?

Will My Pet's Poop Sample Stay Fresh?

Do I Need to Answer the Symptom Survey Questions?

What's Included in the Routine Stool Test Kit?

How Do I Collect Stool Sample?

Is a Fresh Stool Sample Needed?

Trouble Collecting Sample for Stool Test

How accurate is the Routine Stool Test?

What Is A “Hookworm Antigen” Test?

Why Does My Pet Need A Stool Test?

When Should I Stool Test My Pet?

Do Raw Fed Pets Need Stool Tests?

Stool Facts

Can I Order a PCR and/or FEC Instead of a Routine Stool Test?

Stool PCR Testing FAQ

Stool Fecal Egg Count (FEC) FAQ

Stool PCR & FEC Upgrades

Roundworms In Dogs

Hookworms In Dogs

Tapeworms In Dogs

Whipworms In Dogs

Coccidia In Dogs

Giardia In Dogs

Salmonella In Dogs

Campylobacter In Dogs

Parvovirus In Dogs

Distemper Virus In Dogs

Cryptosporidium In Dogs

Dog Stool Learning Center

Roundworms In Cats

Hookworms In Cats

Tapeworms In Cats

Whipworms In Cats

Coccidia In Cats

Giardia In Cats

Campylobacter In Cats

Salmonella In Cats

Parvovirus In Cats

Cryptosporidium In Cats

Toxoplasma In Cats

Tritrichomonas In Cats

Cat Stool Learning Center

My Pet's Stool Test Is Positive!

My Pet's Stool Test Is Negative!

How Long Does It Take For Stool Results?

Understanding Negative Stool Test Results When You Thought Worms Were Visible...

Stool Results & Next Steps

Routine Stool Test

What Does The Ear Infection Dog Test Look For?

What Does The Ear Infection Cat Test Look For?

What's Included in the Ear Infection Test Kit?

How Do I Collect Sample for Ear Infection Test?

Trouble Collecting Sample for Ear Infection Test

How Accurate Is The Ear Infection Test?

Does My Pet Need An Ear Infection Test?

When Should I Use An Ear Infection Test?

Will The Ear Infection Test Be Able To Detect Ringworm?

Ear Infection Facts

Epithelial Cells In Dog Ears

Yeast In Dog Ears

Bacteria In Dog Ears

White Blood Cells In Dog Ears

Red Blood Cells In Dog Ears

Ear Mites and Mite Eggs In Dog Ears

Ear Mites In Dogs

Bacteria & Yeast Infections in Dogs

Dog Ear Infection Learning Center

Epithelial Cells In Cat Ears

Yeast In Cat Ears

Bacteria In Cat Ears

White Blood Cells In Cat Ears

Red Blood Cells In Cat Ears

Ear Mites and Mite Eggs In Cat Ears

Ear Mites In Cats

Bacteria & Yeast Infections in Cats

Cat Ear Infection Learning Center

My Pet's Ear Infection Test Is Positive!

My Pet's Ear Infection Test Is Negative!

How Long Does It Take For Ear Infection Results?

Ear Infection Results & Next Steps

Ear Infection Test

What Does The Skin & Itch Test Dog Look For?

What's Included in the Skin & Itch Test Kit?

How Do I Collect Sample for Skin & Itch Test?

Trouble Collecting Sample for Skin & Itch Test

How Accurate Is The Skin & Itch Test?

When Should I Use The Skin & Itch Test?

Does My Pet Need A Skin & Itch Test?

Skin & Itch Facts

Epithelial Cells On Dog Skin

Yeast On Dog Skin

Bacteria On Dog Skin

White Blood Cells On Dog Skin

Red Blood Cells On Dog Skin

Skin Mites and Mite Eggs On Dog Skin

Bacteria And Yeast Infections in Dogs

Dog Skin & Itch Learning Center

My Pet's Skin Test Is Positive!

My Pet's Skin Test Is Negative!

How Long Does It Take For Skin & Itch Results?

Skin & Itch Results & Next Steps

Skin & Itch Test

Can I Still Use My ClueJay Test?

Can I Upgrade to a Hookworm FEC with a ClueJay Test?

Can I Upgrade to Giardia and/or PCR Testing with a ClueJay Test?

ClueJay Customers

How Do I Register My Care Kit?

When Would I Use A Diarrhea Care Dog Kit?

What Products Are Included In The Diarrhea Care Dog Kit?

Can I Use The Diarrhea Care Dog Kit For My Puppy?

How Long Will The Diarrhea Care Dog Kit Last?

Diarrhea Care Dog Kit​

When Would I Use An Ear Care Dog Kit?

What Products Are Included In The Ear Care Dog Kit?

Can I Use the Ear Care Dog Kit For My Puppy?

How Long Will The Ear Care Dog Kit Last?

Ear Care Dog Kit​

When Would I Use a Skin & Itch Care Dog Kit?

What Products Are Included In The Skin & Itch Care Dog Kit?

Can I Use The Skin & Itch Care Dog Kit On My Puppy?

How Long Will The Skin & Itch Care Dog Kit Last?

Skin & Itch Care Dog Kit

When Would I Use A First Aid Care Dog Kit?

What Products Are Included In The First Aid Care Dog Kit?

Can I Use The First Aid Care Dog Kit On My Puppy?

How Long Will The First Aid Care Dog Kit Last?

First Aid Care Dog Kit

Helpful Tips: Diarrhea Care Dog Kit

Helpful Tips: Ear Care Dog Kit

Helpful Tips: Skin & Itch Care Dog Kit

Helpful Tips: First Aid Care Dog Kit

Helpful Tips

MySimplePetLab Care Kits

Probiotic Soft Chews Product Facts & Benefits

Directions For Probiotic Soft Chews (Dogs)

Can I Give My Puppy Probiotic Soft Chews?

Probiotic Soft Chews

Fiber Soft Chews Product Facts & Benefits

Directions For Fiber Soft Chews (Dogs)

Can I Give My Puppy Fiber Soft Chews?

Fiber Soft Chews

MySimplePetLab Full Size Products

How Do I Activate My Test and Collect Sample?Updated 8 months ago

Activate Online BEFORE mailing sample!