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How Do I Activate My Test and Collect Sample?Updated 5 months ago

Activate Online BEFORE mailing sample!

Step 1: Activate Test Online: Before mailing samples, activate your test kit with the 6-digit code (ex: XXX-XXX) on your instruction card.
* Please note: activating test kit is required to receive results

Step 2Collect Sample. Wear gloves (included). Discard gloves in trash. View instructions on bifold inside test kit for more detailed steps.

Step 3: Mail Sample from HomeMail to our lab from any mailbox or post office (ice or refrigeration not needed). You will be alerted by email when results are ready. Need faster results? Mail using USPS Priority, FedEx, or UPS. Click here to read more on how to upgrade shipping back to our lab.

Pro Tip: When collecting a stool sample, please make sure the tube is filled at least 1/4 of the way. When in doubt, the more poop, the better!

Visual learner? Check out our video tutorials!

Ear Infection Test
Skin & Itch Test

Additional Questions? Chat us at, email [email protected], or call us at 833-PET-TEST (833-738-8378).

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