How Do I Activate My Test and Collect Sample?
Step 1: Activate Test to ensure our lab knows who the sample belongs to. Step 2: Collect Sample. Step 3: Mail Sample from Home. It's that simple!
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Sample Collection & Activation
First, activate the test kit, then collect the sample. Send the sample back in our pre-paid return package included in your kit. It's that simple!
Can I Upgrade Shipping back to Your Lab?
If you would like to ship your pet's sample back to our lab quicker you can upgrade via your preferred carrier at your own cost.
Will My Pet's Poop Sample Stay Fresh?
Yes, and no refrigeration is needed. Need details? Read on:
Do I Need to Answer the Symptom Survey Questions?
Their purpose is to record important observations made by the pet owner at the time of sample collection.